How bad customer service can get you noticed on social media
This is a classic example of how bad customer service will get you fired and your business portrayed negatively on social media worldwide.
So how well is your business really doing in the eyes of the guests? Are your guest receiving good, satisfactory or bad service? Are your employees doing their job efficiently and following best practises? What areas of service needs to be improved? What is lacking in the delivery of service excellence?
Find out how well your organization rates with detailed and descriptive Mystery Guest Audits. (Read more…)