Special offer

Includes: 10 guest service trainings – guest courtesy; guest & team courtesy; using the guest name; effective communication; email etiquette; personal phone numbers & emails.

• The importance of communication.
• 4 Methods of Effective Communication in the F&B department:-Daily Briefing; Log Book; Email; & Shift Handover
• How to prepare a briefing sheet and fill in a log book.
• When it is appropriate to call instead of sending an email and vice versa.

• How to meet and greet guests professionally
• How to obtain a guests name and use it during conversations
• How to chit chat with a guest using appropriate vs. inappropriate topics to talk about.
• Learn the art of the perfect handshake

• The hotel telephone etiquette and standards.
• Not what not to say on the phone when receiving a call.
• The correct phone mannerism which is used and recognized Internationally
• The phonetic alphabet

• Learn the different types of complaints a guest may have in the restaurant and identify the correct steps to solve the issue in a professional manner.

• The importance of Personal Hygiene and Grooming
• Hotel Grooming Standards
• How to wash hands correctly

• About Bad Bacteria and how it can cause food poisoning
• The do’s and don’ts of the kitchen hygiene practices
• The importance of personal and kitchen hygiene practices

• Be able to identify Safety Hazards in the work place
• Learn how to prevent accidents
• Identify what safety equipment is required in the work place
• Know what items you must have in a First Aid Kit
• Understand the basic First Aid treatments for;
  • Handling Minor and Severe Burns
  • Handling Cuts
  • Chemical Contamination in the eyes
  • Broken Bones